Refund & Cancellation Policy

New subscribers to HexaClaw Pro or Max are eligible for a full refund within 14 days of their initial paid subscription charge, no questions asked.

To request a refund during this period:

• Email hello@hexaclaw.com from the email address associated with your account
• Use the CLI: hexaclaw billing cancel
• Include your account email and the reason for your refund (optional but helps us improve)

The 14-day guarantee applies only to:

• The first subscription period for new subscribers
• Users who have not previously received a refund for HexaClaw

Renewals after the initial 14-day period are not eligible for the money-back guarantee but may be cancelled at any time (see Section 3).

Trial-to-Paid Conversion

The 7-day trial requires a valid credit card at signup. Your card will automatically be charged $19.99 (Pro) when the trial ends unless you cancel before the trial period expires. We send reminder emails at day 5 and day 7 of your trial. You can cancel your trial at any time through the dashboard, CLI (hexaclaw billing cancel), or by emailing hello@hexaclaw.com. If you are charged after a trial and did not intend to subscribe, contact us within 14 days for a full refund.

You can cancel your subscription at any time through:

• Dashboard: Go to Dashboard > Subscription and click "Cancel subscription"
• CLI: Run hexaclaw billing cancel from the command line
• Stripe Portal: Click "Manage billing" on the Subscription page to access the Stripe customer portal
• Email: Reply to any HexaClaw email or contact hello@hexaclaw.com and we will process your cancellation within 1 business day

Cancellation takes effect at the end of your current billing period. You will retain access to all Pro features until then.

When your subscription ends, your account transitions to an inactive state:

• Cloud API Platform access is suspended (API keys stop working)
• Guardian protection is disabled
• Curated skill packs are deactivated
• Credit balance is frozen (purchased credits are preserved and available if you resubscribe; unused monthly allotment credits are forfeited)
• Your account, settings, and configuration files are preserved
• Vector storage data is retained for 90 days, then deleted

You can re-subscribe at any time to restore Pro features immediately.

After cancellation, you have 30 days to export your data before Pro-specific data is removed:

• Guardian security logs and threat reports (available in the Security Dashboard)
• Configuration profiles (your hexaclaw.json settings are always local)
• Audit trail data

Your locally stored data (configuration files, installed skills, session logs) is on your machine and is not affected by cancellation.

Cloud credit packs purchased separately are non-refundable. Credits:

• Do not expire while your account is active
• Are not transferable between accounts
• Cannot be converted to cash or applied to subscription fees
• Remain available if you resubscribe
• Expire after 12 consecutive months of account inactivity (no login or API request). A 30-day warning email is sent before expiration.

Approved refunds are processed as follows:

• Refunds are issued to the original payment method via Stripe
• Processing time: 5-10 business days depending on your bank or card issuer
• You will receive an email confirmation when the refund is initiated
• Refunds appear on your statement as a credit from HexaClaw or Stripe

We may consider refunds outside the 14-day window in the following cases:

• Extended service outages materially affecting your use of Pro features
• Billing errors or duplicate charges
• Documented cases where the Service was materially different from what was described at time of purchase

These exceptions are evaluated on a case-by-case basis. Contact hello@hexaclaw.com with details of your situation.